Returns & Exchanges Policy
At Pfaltzgraff, we want you to be completely satisfied with your dinnerware and home decor; if you are not happy with your purchase, you may return it within 90 days of receipt. Please ensure all items are in their original packaging to qualify for a full refund of the purchase price.
Initiate Your Return
Locate your order number and visit our online returns portal to print your prepaid shipping label and packing slip.
Pack with Care
Carefully wrap your items in their original protective packaging and include the packing slip to ensure safe transit and quick processing.
Ship the Package
Affix the return label to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing