Frequently Asked Questions
Everything you need to know about your Pfaltzgraff orders, dinnerware care, and shipping policies.
How should I care for my Pfaltzgraff dinnerware?
Most Pfaltzgraff stoneware and porcelain patterns are dishwasher and microwave safe. We recommend using a low-heat drying cycle and avoiding abrasive detergents to preserve the finish. For items with metallic accents, hand washing is required.
What is your return policy for home goods?
We offer a 90-day return policy on most items. Products must be in their original packaging and unused condition. Please note that shipping fees are non-refundable unless the item arrived damaged or defective.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress to your doorstep.
Do you offer a warranty on your products?
Yes, Pfaltzgraff provides a 5-year limited warranty against manufacturer defects on all dinnerware sets. This covers issues like glaze bubbling or structural cracks not caused by accidental drops or misuse.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and Apple Pay.
What should I do if my items arrive broken?
Because dinnerware is fragile, we take great care in packaging. However, if an item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage to receive a free replacement.